• Log in to your account and go to "My Orders" to track your shipment live via UPS tracking.
  
  
• Orders are typically shipped within 48 hours of purchase on regular business days.

• We currently ship within the United States, U.S. Territories (Puerto Rico and the Virgin Islands), and Canada. Please note that we do not ship to other international locations.
  
  
• For shipments to Canada, customers are responsible for any applicable tariffs, taxes, customs, and brokerage fees.

• The shipping rate for your order is determined by the weight of the items and your delivery location.
  
  
• You will see the exact shipping cost before completing your purchase at checkout, giving you the option to review and cancel the order if you choose not to proceed.

Return Policy

To be eligible for a return:

• The item must be unused and in the same condition as when you received it.
• It must be returned in its original packaging.
• A receipt or proof of purchase is required.

Return Authorization Required

• You must contact Customer Service at sales@cecobox.com to obtain a Return Authorization Code before returning any items.
• An Authorization Form will be emailed to you, which must be completed and included with your return shipment.

Return Timeline

• You must request your return within 5 calendar days of receiving your item.
• You have 30 calendar days from the date you receive your Authorization Code to return the item.

Shipping

• You are responsible for all return shipping costs.

Please return items to:

CECOBOX
35 Monhegan Street
Clifton, NJ 07013
USA


Non-Returnable Items

• All custom and clearance items are final sale and non-refundable.
  

We reserve the right to refuse any returns, refunds, or exchanges if the item(s) do not meet the return criteria.

• Upon receipt of your return, an inspection will be conducted, and you will be notified of the refund status within 5 business days.
  
  
• Based on the inspection results, a credit will be issued to the original method of payment.
  
  
• If the payment was made by credit card, a Customer Service representative will contact you to securely collect your card information. The timing of the credit appearing on your account will depend on your card issuer's policies.
  
  
• Please note that return shipping fees are non-refundable.
  
  
• To check the status of your refund, contact Customer Service at sales@cecobox.com or call 1 (888) 897-9796.

• All returns are subject to a 25% restocking fee, which will be deducted from your refund. Please note that original shipping and handling charges are non-refundable.

• If your item meets the conditions outlined in our return policy, you may exchange it for a different size or color of equal value.
  
  
• A 25% restocking fee will apply, and return shipping costs will remain your responsibility.

• Please contact our Customer Service Team at sales@cecobox.com or call 1 (888) 897-9796 within 5 business days after receiving the shipment.

• We offer custom box sizes tailored to your specific needs.
  
  
• Minimum order quantities typically start at 1,000 pieces, with volume discounts available for larger production runs.
  
  
• Custom orders require a lead time of 100 to 120 days for production and delivery, calculated from the date of final approval.
  
  
• All custom orders must be prepaid in advance.
  
  
• For more details and pricing, please contact our Customer Service Team at sales@cecobox.com or call 1 (888) 897-9796.

• Sure! Stock magnetic boxes can be printed using standard magnetic foils, subject to artwork approval and order quantity. The average lead time is 15 working days.

• Head on over to PRINT YOUR BOX and we'll get you set up!

• A 6.625% New Jersey sales tax is applied to orders sold to and shipped within New Jersey. No sales tax is applied to orders shipped outside of New Jersey or to Canada.