Frequently Asked Questions

  • Unfortunately, we do not offer free samples.
  • You may purchase samples (qty. 1) directly from our website and then after you have confirmed the product, you may select our bulk order options (5,10,20) at bulk discount rates which are already applied.
  • Login to your account and open "My Orders", there you will be able to monitor your shipment live via UPS/USPS tracking.
  • Your order will be shipped within a 48-hour window from time of purchase on regular business days.
  • We do not ship to international locations. We currently ship within the United States, U.S. Territories (Puerto Rico and Virgin Islands) and Canada. Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible.
  • The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • You must contact customer service at in order to receive an Authorization Code before returning the products.
  • An Authorization Form will be emailed to you which you will need to fill out and include in your shipment.
  • You have 5 calendar days to claim your return from the date you receive your item.
  • You have 30 calendar days to return and item from the date you receive your Authorization Code.
  • You are responsible for all shipping costs for returning your items.

Please return Items to: CECOBOX, 35 Monhegan Street, Clifton, NJ 07013 USA

All custom and clearance items are Final sale. All custom and clearance order are non-refundable.

Cecobox reserves the right to refuse any returns, refunds or exchanges based on the condition of the item(s).

  • Upon receipt of your return an inspection will be conducted and you will be notified on the status of your refund with 5 business days.
  • After result of the inspection and based on our findings, a credit will be issued against original method of payment.
  • Should it have been payment by credit card, a customer service representative will contact you for credit card information. Depending on your card issuer's policies is when you will see credit on your account.
  • Return Shipping fees are non-refundable.
  • To learn the status of your refund, please contact Customer Service at or 1(888) 897-9796
  • All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
  • If your item complies with our return policy as mentioned above, you may exchange your item for a different size or color at equal value. You will be subject to a 25% restocking fee in this case and you still will have to pay the return shipping.
  • Please contact our customer service at 1-888-897-9796 or within 5 business days after receiving the shipment.
  • CecoBox does offer custom box sizes specific to you individual needs, however there are minimum order quantities usually starting at 1000 pieces and up. We do offer price breaks for higher production quantities. All custom order are subject to a 100 to 120 day lead time for production and delivery. The lead time is calculated from the date of final approval. Custom order must be prepaid in advance. Please contact our Customer Service Team for additional information and pricing.
  • Stock magnetic boxes can be printed in standard magnetic foils and are subject to artwork approval and order quantities. 15 working days lead time is average. Please head over to Print My Box for more details.
  • 6.625% New Jersey sales tax is applied on orders sold to and ship to New Jersey State. No sales tax will be applied on the orders out of New Jersey State and Canada.